Terms and Conditions
Last Updated: June 22, 2026
Welcome to Colleagues Travel and Tours. By accessing our website, making a booking, or using any of our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a reservation.
1. Acceptance of Terms
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.
2. Booking and Reservations
Booking Confirmation
A booking is considered confirmed only after:
- We receive the required deposit or full payment.
- A written confirmation has been issued by Colleagues Travel and Tours.
Information Accuracy
Clients are responsible for providing accurate personal information, including:
- Full name as shown on passport
- Date of birth
- Nationality
- Passport details
- Contact information
We are not responsible for issues resulting from incorrect information provided by clients.
3. Payments
All prices displayed on our website are subject to change without prior notice until a booking is confirmed.
Payment may be made through approved payment methods specified by Colleagues Travel and Tours.
Additional fees, taxes, permit charges, or government-imposed costs may apply where relevant.
4. Cancellation by the Client
Cancellation requests must be submitted in writing via email.
Refund eligibility and cancellation charges may vary depending on:
- Tour package
- Hotel policies
- Airline policies
- Third-party service providers
- Time remaining before departure
Any non-refundable costs already incurred by Colleagues Travel and Tours will be deducted from any applicable refund.
5. Changes by the Client
Requests for changes to confirmed bookings are subject to availability and may incur additional charges.
We will make reasonable efforts to accommodate requested changes but cannot guarantee availability.
6. Cancellation or Changes by Colleagues Travel and Tours
We reserve the right to modify, postpone, or cancel tours due to circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather conditions
- Political unrest
- Government restrictions
- Transportation disruptions
- Health emergencies
- Safety concerns
In such situations, we will attempt to offer suitable alternatives whenever possible.
7. Travel Documents and Requirements
Clients are solely responsible for obtaining and carrying:
- Valid passports
- Visas
- Travel permits
- Vaccination certificates
- Insurance documents
- Any other required travel documentation
We are not liable for denied entry, missed departures, or losses resulting from insufficient documentation.
8. Travel Insurance
We strongly recommend that all travelers obtain comprehensive travel insurance covering:
- Medical emergencies
- Trip cancellation
- Trip interruption
- Emergency evacuation
- Personal belongings
- Accidental injury
Travel insurance remains the responsibility of the client.
9. Health and Fitness
Certain tours, trekking programs, and adventure activities require a reasonable level of physical fitness.
Clients must disclose any medical conditions that may affect participation.
Colleagues Travel and Tours reserves the right to decline participation if a traveler’s health condition presents a safety risk.
10. Limitation of Liability
Colleagues Travel and Tours acts as an intermediary between travelers and service providers, including airlines, hotels, transportation companies, guides, and activity operators.
We shall not be liable for:
- Personal injury
- Illness
- Death
- Property damage
- Loss of luggage
- Delays
- Missed connections
- Acts of third-party providers
- Events beyond our reasonable control
Our liability shall be limited to the amount paid directly to us for the affected service.
11. Force Majeure
We shall not be held responsible for failure to perform obligations due to circumstances beyond our control, including but not limited to:
- Earthquakes
- Floods
- Landslides
- Epidemics or pandemics
- Government actions
- War
- Civil unrest
- Strikes
- Transportation disruptions
12. Client Conduct
Clients are expected to behave responsibly and respectfully throughout their travel experience.
We reserve the right to remove any participant from a tour without refund if their behavior:
- Endangers others
- Violates local laws
- Causes disruption
- Damages property
- Harms the reputation of the company
13. Intellectual Property
All content on this website, including text, images, logos, graphics, and design elements, is the property of Colleagues Travel and Tours unless otherwise stated.
Unauthorized reproduction, distribution, or use is prohibited.
14. Website Usage
Users agree not to:
- Attempt unauthorized access to website systems
- Upload harmful software or malicious content
- Use the website for unlawful purposes
- Interfere with website functionality
We reserve the right to restrict access to users who violate these terms.
15. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
16. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Nepal.
Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Nepal.
17. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time.
Changes become effective immediately upon publication on our website.
18. Contact Information
For questions regarding these Terms and Conditions, please contact:
Colleagues Travel and Tours
Email: [email protected]
Website: colleaguestravel.com
Nepal